Lumi Lab Cosmetics aims to provide a reliable and transparent shopping experience. This policy outlines the terms and procedures for returns and exchanges for orders placed through the website: https://lumilab.llc/

1. Scope of Application

This policy applies to products purchased through the Lumi Lab Cosmetics website within the Kingdom of Bahrain (and any other shipping regions, if applicable, as specified at checkout).

2. Conditions for Accepting Returns or Exchanges

Return or exchange requests are accepted if the following conditions are met:

• The request is submitted within 7 days from the date of delivery.


• The product is unused, unopened, and in its original condition, including packaging/seal (if applicable).


• Proof of purchase is provided (order number/invoice/receipt).


• The product has not been damaged due to misuse or improper storage after delivery.

Note: Due to health and safety considerations, skincare and cosmetic products are treated as sensitive items and may not be eligible for return or exchange if opened or used.

3. Exceptions for Sensitive Products

Returns or exchanges may still be accepted in the following cases (subject to assessment):

• Incorrect product received (not as per the order).


• Product received damaged or with a clear manufacturing defect (e.g., breakage, leakage, defective packaging).


• Missing item(s) from the shipment compared to the order summary.

Conditions:

• Notification must be made within 48 hours of delivery.


• Clear photos/videos must be provided when required (product condition, outer packaging, shipping label).

4. Non-Returnable / Non-Exchangeable Cases

Returns or exchanges will not be accepted in the following cases (except as stated in Section 3):

• Products that have been opened, used, or had their original seal/packaging broken.


• Products damaged due to misuse or improper storage after delivery.


• Requests submitted after 7 days from delivery.


• Products purchased under clearance or final sale offers, where clearly stated as “final sale/non-returnable” at the time of purchase.

5. Shipping Fees

• If the return/exchange is due to an error by Lumi Lab (wrong, damaged, or missing product), we will cover return/exchange shipping costs as determined per case.


• If the return/exchange is due to customer reasons (change of mind, preference, or general suitability without a confirmed defect), the customer will bear shipping and any associated delivery/return fees.

6. Refund Method

Once a return is approved:

• Refunds will be issued to the original payment method, where supported by the payment provider; or


• Issued as store credit if refund to the original method is not possible or as agreed with the customer.

Important Notes:

• Bank/card refunds may take additional time depending on the payment provider or bank.


• Any non-refundable payment processing fees (if applicable) may be deducted in accordance with the payment provider’s policies.

7. Exchange Process

Once an exchange is approved:

• The product will be replaced with the same item or an alternative product subject to availability.

If there is a price difference:

• If the replacement is higher in price: the difference will be charged.


• If lower: the difference will be refunded using the same refund method stated above.

8. How to Request a Return or Exchange

To submit a request, please contact us and provide:

• Order number


• Customer name and phone number


• Reason for request (return/exchange)


• Clear photos if required (especially for damaged/incorrect/missing items)

9. Product Inspection

Returned products may be inspected before approval. If the product does not meet the policy conditions (e.g., opened, used, or damaged due to misuse), the request may be rejected and the product returned to the customer (shipping fees may apply).

10. Order Cancellation Before Shipping

If you wish to cancel your order before it is shipped, please contact us immediately. If the order has already been shipped, this Return & Exchange Policy will apply.